Sortelle Ai

Sortelle Gateway App 

Installation
July 26, 2025•4 min read

Logo

Welcome to your SMS Gateway App setup instructions


Please follow the instructions below in order to set up your SMS Gateway connection.

Please note that your android device display and settings may differ slightly from the screenshots supplied as android versions may differ.

Before you get started

In order to setup your SMS plan you will need the following 2 things:

  1. Android phone

Our SMS Gateway App will work on any Android phone with the following specifications:

  • Android 9.0 or above.

  • Device with 2 GB or more RAM. 

  • It works on lower spec devices, but you may experience degraded performance. We recommend 4 GB

  • Working camera in order to scan the QR code to login

  1. Active SMS sim card

You must have an active SIM card in the phone that will enable you to send and receive SMS messages from the phone to another phone.

If you have both these things then you are ready to connect the phone.

STEP 1: Update Device Details

Once connected we will see your phone on our backend and connect it to your account.

In order for us to identify it easily please update the device details.

1. Access Settings

2. Click into Sim Card and Mobile Data

3. Update details to your business name and the phone number

STEP 2: Install Our SMS Gateway App on Your Android Device

  • Install the SMS Gateway App on your phone with this link https://get.mysmsgateway.app by typing it into the chrome browser on your phone and following the steps below:

    • You must Allow ALL permissions including to run in background

      • We recommend to NOT set app to default for SMS provider

  • Sign in using the QR code supplied below in this document

  • Click the red play button to start the app operating

  • Please note your phone installation may be slightly different to the screenshots below depending on make and model of your phone and Android OS

1. Open the chrome app

2. Type in the url for the app

3. Allow app to download & Install

4. Select “Allow”

5. Select “Allow"

6. Select ”Allow”

7. Select ”No” to this option

8. Select “Sign in with QR code and scan QR code below

Please scan the QR Code below to sign into your account

9. Press “Play” on bottom right to start the app

10. Select “Yes”

11. Your https://get.mysmsgateway.app is now running

Once the app is installed and running ensure that the phone is kept powered on and operational at all times.

Step 3: Updating RCS

In some circumstances delivery and receipt of messages may work better with RCS disabled and in general we recommend to have it turned off

If you are using an eSIM from another country to send and receive SMS over WIFI then you will need to have RCS switched on.

In order to change RCS:

  • On your device, open Google Messages

  • At the top right, tap your profile picture or icon  

  • Go to Messages settings.

  • Tap RCS chats.

  • Turn RCS chats on or off.

See further details here if required


Once all these steps are complete please let us know and we will attach your SIM to your Sortelle Ai account.

Troubleshooting:

Once we have confirmed your SIM is attached to your account, if you have issues with SMS not sending or receiving please go through the following troubleshooting steps.

  1. Check if you can send an SMS directly from the phone

    1. Make sure that you are able to send and receive SMS directly from the phone. If you cannot please check that the phone has credit or that there is not another issue with the sim card

  2. Is the SMS Gateway phone on the App running

    1. The SMS Gateway App must be running at all times on the phone in the background.  If your messages are only running when the phone is awake the app has not been set to run in the background correctly. To check SMS Gateway App is allowed to run in background please:

      1. Long press on App > Info > Battery Settings > Make sure it's unrestricted.

  3. Is RCS off on the phone?

    1. Even if you did turn off RCS during installation please check again. Any update on your phone may have reset RCS to turn back on

  4. Please restart your phone

    1. Sometimes a simple restart of the phone and restarting the SMS Gateway App may be the simple step that is required to if your SMS have stopped working

If these steps do not resolve any issues please contact us at: [email protected] so that we may help you further.  


Back to Blog